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Account Conversion News -PLEASE READ

Account Conversion Mailer

ATTENTION BILL PAY USERS

Bill Pay is available through Sunday, September 25 to send, schedule, and cancel payments. Scheduled payments will process through September 30.

Current payees in DCCU’s Bill Pay WILL NOT CARRY OVER to the new HCU online banking. Payments and transfers will need to be set up in the new system.

Please take note of your current payees in DCCU’s Bill Pay prior to 5:00 pm, Sunday, September 25.

Account Conversion

Read more about upcoming changes to your DCCU account as well as the steps you will need to take for a smooth transition. Also, read accont conversion FAQs

Over the weekend of October 1, DCCU accounts will convert to Heartland Credit Union accounts. All members will be affected in some way during the conversion process, and we are working very hard to minimize interruptions. We sincerely apologize for any inconvenience this may cause. Keep in mind that these changes are necessary to complete the partnership between DCCU and HCU.

ALL DCCU branches will be CLOSED Saturday, October 1 through Tuesday, October 4. For account access you will be able to write checks, use your Elan credit card; or use your DCCU and HCU debit cards (see Timeline) for purchases and to withdraw from ATMs during this downtime.* For security reasons, dollar limits will be placed on transactions. You may experience other service interruptions throughout the weekend.

We appreciate your patience throughout this conversion and look forward to bringing you the full Heartland Credit Union experience.

*Use your DCCU debit card through Sunday, October 2. Begin using your new HCU debit card on Monday, October 3.

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