Privacy & Disclosures
Everyday Spend Reloadable Visa Card
Read this Agreement carefully. THESE TERMS AND CONDITIONS APPLY TO THE USE OF YOUR EVERYDAY SPEND PREPAID CARD ("Card"). Please sign on the back of the Card. You are responsible for all transactions once you use the Card or allow someone else to use the Card. Keep a record of the Card number in case of loss or theft.
Definitions "ATM" means any terminal at which you use your Card to access your Card funds. "Funds Balance" means an amount equal to the balance on your Card, minus any amount obtained by you through the use of your Card, and minus any fees, charges, conversion fees and other expenses incurred. 'SCU", "we" and "us" means Services Credit Union, the financial institution issuing your Card and ICUL Service Corporation to which SCU assigns its rights for servicing. "PIN" means the personal identification number which you choose for your Card. "You" and/or "your" means the individual to whom the Card is issued.
Using the Card You must sign the back of your Card and activate your Card before use by calling 1-877-850-9650 and following the instructions. Your PIN is the last 4 digits of your telephone number. You may add funds to your Card in a minimum amount of $10, not to exceed $5,000 at any time. There may be 3 to 5 day hold on funds transferred from your account to your Card. You may use the Card to withdraw funds, receive cash advances, make PIN-based transactions, and/or merchant purchases. You may be asked to sign a receipt or enter your PIN for a purchase. If you make a purchase for an amount which exceeds the Funds Balance, the merchant will require payment for the excess. If you improperly receive value greater than the Funds Balance, you will be liable for the amount by which your transaction exceeds ihe Funds Baiance. For merchant PiN transactions, you may make 25 transactions daily, with a $1,500 daily maximum or your Funds Balance, whichever is less. For merchant signature purchases, you may make 25 transactions daily with a daily maximum of$5,000 or your Funds Balance, whichever is less. SCU is not responsible for a merchant's refusal to accept your Card. You may make 2 cash advances daily, with a maximum $1,000 daily limit. Your Card may not be refunded or exchanged for cash or credit. If you give your Card to another person or allow another to use your Card, you will be deemed to authorize all transactions until you give SCU notice that further transactions are not authorized.
ATM Transactions You may use your Card to make ATM withdrawals. You need to enter your PIN and follow the ATM instructions. You may make up to 10 ATM withdrawals daily, with a daily maximum of $300.
Fees Except where prohibited by law, the following fees apply and will be charged to your Funds Balance:
- Card Reissue Fee A $3.50 card reissue fee is charged to issue a new Card. A new Card will be issued provided the previously issued Card did not.have a negative balance and was not reported as closed, lost or stolen.
- Lost or Stolen Card Replacement Fee A $5.00 fee is charged to replace a lost or stolen Card.
- Expedited Delivery Fee A $35 fee is charged for expedited delivery of a Card. Automated Call System Fee. A $0.50 fee for each additional call is charged if you call the automated voice response system more than 4 times per month.
- Live Customer Service Fee A $5.00 fee is charged if you call a live customer representative more than 2 limes per month.
- ATM Withdrawal Fee A $1.50 ATM fee is charged for each ATM withdrawal. If you use an ATM not owned by us, you also may be charged a fee by the ATM operator.
- Cash Out Fee A $15.00 fee is charged to close and remove all funds from your Card.
- Denied Transaction Fee If a transaction is denied, a $0.50 fee is charged.
- Funding Fee Each time Funds are added to your Card, a $0.50 fee is charged.
- Inactivity Fee If you fail to use your Card for 90 consecutive days, your Card is charged a monthly fee of $3.00 on the 91st day. The fee is charged monthly until funds are added to the Card, use of the Card resumes, or the Card expires, whichever occurs first.
- International Transaction Fee A conversion fee up to 2% of the international transaction amount is charged.
- Maintenance Fee A $1.75 fee is charged monthly and occurs until Card expiration or until the Funds Balance is $0
Restaurant Usage For purchases made at a restaurant, the amount is increased by 20% while being authorized; therefore, sufficient funds must be available for the increased amount. Once the gratuity, if any, is added to the original purchase, only the amount of the purchase plus the added gratuity, if any, is charged to your Funds Balance.
Returned or Exchanged Merchandise SCU is not responsible for services or merchandise purchased with the Card or any damages resulting from Card use. If you have a problem with merchandise or services purchased, you need to resolve the problem with the merchant. Exchanged or returned merchandise is governed by the merchant's procedures and policies applicable at the lime of exchange or return.
Card Expiration Except where prohibited by law, your Card is valid through the expiration date on the Card front. If there is a remaining Funds Balance when your Card expires, a new Card will be reissued.
Lost or Stolen Cards If you believe your Card is lost or stolen, call toll-free 1-877-850-9650 immediately or write the Card Security Department, P.O. Box 1481, Madison, WI 53701.
Summary of Your Liability for Transactions If your Card is lost or stolen, you are not liable for unauthorized transactions. The zero liability policy does not apply if a loss occurs at an ATM or when using your PIN at a merchant, or if we reasonably determine you were negligent or fraudulent in using your Card.
Funds Balance and Transaction Information You may obtain information about the funds remaining on your Card by calling toll-free 1-877-850-9650, 24 hours a day, 7 days a week. This information along with a 60-day history of account transactions is also available online at www.CUMONEY.com. You also have a right to obtain a 60-day written history of account transactions by calling 1-877-850-9650 or writing us at Card Services Department, P.O. Box 1481, Madison, WI 53701.
In Case of Errors or Questions about Your Prepaid Debit Card Transactions
Telephone us at 1-877-850-9650, or
Write us at P.O. Box 1481, Madison, WI 53701
as soon as you can, if you think an error has occurred regarding your Card. We must hear from you within 60 days after the transfer allegedly in error was credited or debited to your Card. You may request a written history of your transactions at any time by calling us or writing us at the number or address given above. You need to tell us:
- Your name and Card number.
- Why you believe there is an error and the dollar amount involved.
- Approximately when the error took place.
We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more lime, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Funds Balance within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your Funds Balance.
For errors involving new accounts, point-of-sale or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For a new Card, we may take up to 20 business days to credit your Funds Balance for the amount you think is in error.
We will tell you the results within 3 business days after completing our investigation. If we decide there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation. If you need more information about our error resolution procedures, call us at the telephone number shown above.
Liability for Failure to Complete Transactions If we do not complete a transfer to or from your Funds Balance on time or in the correct amount, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance: (i) if you fail to complete a transaction; (ii) if through no fault of ours, you do not have enough money on your Card to make the transaction (the transaction exceeds your Funds Balance); (iii) if the ATM or data processing system is not working properly; (iv) if an ATM does not have enough cash; (v) if you attempt to withdraw more than the ATM limit; (vi) if your transaction is rejected due to pre-authorization procedures; and/or (vii) if circumstances beyond SCU's control, prevent the transaction.
Governing Law; Venue SCU is located in Illinois and your Card is issued from Illinois, irrespective of your residency or the jurisdiction(s) in which you use the Card. This Agreement is entered into with you in the State of Illinois and shall be governed, construed and enforced in all respects and causes of action relating to terms or conditions of Card usage, or terms and conditions of this Agreement according to the laws of Illinois, without regard to its internal conflicts of law principles. Venue for state court proceedings shall lie in the Circuit Court for DuPage County, Illinois; and for federal court proceedings in the United States District Court for the Northern District of Illinois, Eastern Division.
Amendmen. Subject to any notice to you required by law, SCU may change or add new terms to this Agreement at any time, including without limitation, fee increases, new fees, or enforcement of rights and obligations under this Agreement.
Privacy Notice SCU collects nonpublic personal information about you from the following sources: (i) applications or forms you complete; and (ii) your transactions with SCU, our affiliates, or others. SCU restricts access to nonpublic personal information about you to those employees and officials who need to know that information to provide products or services to you. SCU maintains physical, electronic, and procedural safeguards which comply with federal regulations to protect your nonpublic personal information. SCU may also disclose nonpublic personal information about you to nonaffiliated third parties as permitted by law, including but not limited to disclosure of information about your account or the transfers you make (a) when it is necessary for completing a transfer. (b) to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; (c) to comply with government agency or court orders or subpoenas, or laws and regulations; and (d) if you give us your written permission.