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Privacy & Disclosures

Membership Agreement

This agreement and disclosures contain the rules which govern your account(s) with Dane County Credit Union (DCCU). If you sign your membership agreement or continue to have an account with us, you agree to these rules, our bylaws, and all subsequent amendments to our rules or bylaws. You agree to pay the fees we charge, and you give us the right to collect any fees, as earned, directly from the account balance. You also agree to pay additional charges we may impose for services you request which are not covered by this disclosure. Truth in Savings Disclosures, Rate Sheet, Fee Schedule, and Form W-9, are available at any DCCU office, upon request, or elsewhere in this booklet, are adopted and incorporated into this Membership Agreement and Disclosures by reference and shall apply to each deposit account you open at DCCU. In this Agreement and Disclosure, “you” and “your” refers to each depositor. “Us”, “we” and “our” refers to DCCU.

Account Agreement

I. General Account Rules

1. Establishing your membership and opening your account. You are eligible for membership if you live or work in Dane County or the 7 contiguous counties of: Columbia, Dodge, Jefferson, Rock, Green, Iowa, and Sauk, or are an immediate family member of an existing DCCU member. You become a member when you are the primary signer on a savings account and purchase a $5 membership share which is deposited in that account. Membership entitles you to the right to vote for the Board of Directors; to attend and vote at membership meetings; and to access the services and benefits we have to offer. Signers, other than the primary signer on any account, do not have voting privileges unless they are the primary signers with an ownership share in another DCCU savings account.

Signing the membership application for any account authorizes us to establish that account and indicates your understanding and acceptance of the rules and regulations as established in this agreement and disclosure. Your account is considered open when we accept your completed membership agreement and your deposit; and deliver this disclosure booklet including the proper attachments to you. If the establishment of your account requires any other documents, such as a resolution, your account will be considered open when we receive those documents.

2. Account Ownership

Individual accounts On an individual account, the sole person named is considered the sole owner of the funds and a member with voting rights. Upon the death of the owner, the funds in the account will be paid to the person or entity you designate as beneficiary on a form acceptable to us, or to the personal representative of your estate as defined by state law.

Joint accounts On a joint account, the person whose name is listed first on the account is considered the voting member by Wisconsin state statute, Chapter 186. The account is owned by all the parties named on the account. If you establish a joint account, you agree that the account will be a joint account with rights of survivorship. Upon the death of a joint owner(s), the funds in the account will pass to the surviving joint owner(s) upon presentation of the required documents and in accordance with Wisconsin state law. You agree to notify us in writing of the death of any joint owner and to reimburse us for any tax we may be required to pay as a result of our releasing funds to you. For any joint account, we may act on the instruction of any joint owner, including a request to close the account. Each owner appoints each of the others as their attorney with power to endorse and deposit checks, drafts and orders for payment of money, and pledge as security, within the limitations and restrictions imposed by law, any sums in the account.

Organization/business or fiduciary accounts For a sole proprietorship, organization/business or fiduciary account, you agree that any resolutions, certifications or filings required to open and maintain your account with us will be supplied upon request. You also agree to notify us in writing of any changes to ownership or designated signers. On a sole proprietorship or fiduciary account, you agree that, upon death, funds in the account will be dispersed in accordance with Wisconsin state law. We may act on the instructions of any authorized signer until you notify us in writing of a change in authorized signers. You agree that you are responsible for any transactions completed by an authorized signer. We may charge against the account any item authorized, signed, drawn, accepted or endorsed by an authorized signer of the account.

POD/Trust account designations A Payable on Death (POD) account or trust account designation is an instruction to us that an individual or joint account so designated is payable to the owner(s) during their lifetimes and, when the last account owner dies, is payable to all surviving POD or trust beneficiaries/payees in accordance with applicable law. Upon the death of the last account owner, to the extent permitted by law, if there is more than one (1) surviving beneficiary/payee, the account is owned jointly by such beneficiaries/payees without rights of survivorship. Any POD or trust beneficiary/payee designation shall not apply to Individual Retirement Accounts (IRAs). We are not obligated to notify any beneficiary/payee of the existence of any account nor the vesting of the beneficiary/payee’s interest in any account, except as otherwise provided by law.

Death of account owner We may continue to honor all transfer orders, withdrawals, deposits, and other transactions on an account until we know of a member’s death. Once we know of a member’s death, we may pay checks or drafts or honor other payments or transfer orders authorized by the deceased member for a period of ten (10) days after that date unless we receive instructions from any person claiming an interest in the account to stop payment on the checks, drafts, or other items. We may require anyone claiming a deceased owner’s account funds to indemnify us for any losses resulting from our honoring that claim. This agreement will be binding upon any heirs or legal representatives of any account owner.

Transferability of ownership Accounts may not be transferred or assigned without our written consent. Certificate accounts may not be pledged, transferred or assigned by you, except to us. Any rights or obligations we have with respect to certificates may be assigned only with the prior written approval of the Board of Directors and the Department of Financial Institutions.

3. Account Types

Checking accounts Approval to open a checking account is subject to Chex Systems confirmation. Chex Systems is a national informational database which provides information regarding prior account history.

We are under no obligation to pay a check you write from your account which exceeds the balance in the account, or a check written in which the date is more than six months old. Except for negligence, we are not liable for any action we take regarding the payment or nonpayment of a check. Under no circumstances will we be liable for the payment or nonpayment of a postdated check.

To the full extent permitted by law, you will be held responsible if you, or any account owners, incur monetary loss due to your checks, debit cards, or account information is lost or stolen.

Individual Retirement Accounts (IRA) Refer to your IRA Trust Agreement for a full explanation of our duties and rights and your responsibilities and rights regarding your IRA accounts.

If your IRA is an open deposit account, you can transfer your balance or a portion of your balance to one of our IRA certificates at any time without penalty. You may withdraw all or part of your open deposit IRA account balance at any time without interest penalty; but you may be liable for a tax on premature withdrawals. Automatic or preauthorized transfers occurring on a regular basis are permitted as part of a periodic payment or a required distribution to you as defined in your IRA Trust Agreement, received by you at the time you established your IRA with us.

Health Savings Accounts (HSA) Refer to your HSA Agreement for a full explanation of rights and responsibilities regarding your HSA account.

You can elect to have a joint owner on your HSA independent of your other accounts.  You and the joint owner are allowed access with a debit card. You will be responsible for any transactions conducted by a joint owner.

Certificate accounts Dividends you earn on non-IRA accounts may be transferred into another account. You may also request a dividend check if the quarterly dividend is $25.00 or more. Dividend checks will be mailed to the most current address we have on file for you.

Deposits can be made only at the time of the initial deposit, and at maturity. The penalty for early withdrawal for any certificate  is 180 days dividends, or the number of days equivalent to the term of the certificate, whichever is less, calculated on the principal balance. If the account has not yet earned enough dividends or if the dividend has already been paid, the penalty will be deducted from the principal. We offer a ten-day grace period on all certificate accounts. We will send you a maturity notice prior to the maturity date to the most current address we have on file for you. Under normal circumstances, your certificates will automatically extend for successive terms and like maturity periods. However, if we elect not to extend the maturity of your certificate, we will pay out the certificate to you at maturity. At maturity, you may transfer the amount of the certificate into another account or request a cashiers check for the amount of the certificate. Certificates for discontinued or special terms will mature into a shorter term unless you notify us with other instructions.

Savings and money market accounts The number of withdrawals by phone, preauthorized or automatic transfers may not exceed a combined total of six per month, with no more than three by check withdrawal or a similar order payable to a third party. If you exceed the transfer limitations set forth above in any statement period, your account may be subject to closure. Exceeding these transaction limits may result in a fee and may eventually force us to close the account. We will use the date a check clears your account or the date a transfer or withdrawal is completed to determine the transaction frequency.

4. Taxpayer identification number certification Federal regulations require that we obtain certification of an account owner’s Taxpayer Identification Number (TIN). For non-personal accounts, an Employer Identification Number (EIN) must be certified. For personal accounts, a Social Security Number (SSN) must be certified. Certification is considered obtained when you complete and sign the Taxpayer Identification Certification on the membership application, or when you supply us with a properly completed and signed Form W-9.

Members and account signers who are not required to obtain a TIN must complete and sign a form W-8, unless a non-dividend bearing account is established, as permissible. All account owners and signers must be eligible to complete and sign the Form W-8 for the certification to be valid. If one of the owners/signers is not eligible, a TIN must be obtained for the account.

For tax reporting purposes, we will use the TIN of the person listed first on an account to report dividends earned, interest paid, and IRA activity.

5. Identification We may ask for satisfactory identification before opening an account or processing any transactions. We may also ask for personal information including but not limited to: employment information, occupation, prior residency, secondary identification, lease or housing information, pay stub information, or other information as permissible by law.

6. Dividends Dividend rates are subject to change periodically. Dividend rates are tied to a floating market index which is established internally at our discretion. Our current dividend rates are available on our website or by contacting us.

The liability for dividends established by us on any accounts shall terminate without penalty to us upon our entering an involuntary dissolution procedure, or by the Department of Financial Institutions taking possession of the Credit Union under Chapter 186 of the Wisconsin statutes. Upon dissolution, the Department shall determine the priority of payout of the various classifications of savings.

7. Account Access

Authorized Signature Your signature on the membership agreement authorizes your account access. We will not be liable for refusing to honor any item or instruction if we believe the signature is not genuine. If you have authorized the use of a facsimile signature, we may honor any check or draft that appears to bear your facsimile signature, even if it was made by an unauthorized person. You authorize us to honor transactions initiated by a third person to whom you have given your account number, even if you do not authorize a particular transaction.

Access Options You may withdraw or transfer funds from your account in any manner we permit such as: in- person, mail, ATM, online access, automatic transfer, phone, etc. We may return as unpaid any check or draft drawn on a form we do not provide, and you are responsible for any loss we incur handling such a check. We have the right to review and approve any form of power of attorney and may restrict account withdrawals or transfers. We may refuse to honor a power of attorney if our refusal is conducted in accordance with applicable state law.

Credit Union Examination We may disregard any information on any check other than the signature of the drawer, the amount, and any magnetic encoding. You agree that we do not fail to exercise ordinary care in paying an item solely because our procedures do not provide for sight examination of items.

8. Transactions to accounts Cash or non-cash deposits made to any account are subject to final collection. We reserve the right to refuse any check or may choose to deposit such a check in a savings account with an extended hold. If we do not receive payment on an item that has been deposited, we will charge that amount against the account, and charge a fee.

For in-person check cashing, you should endorse your checks at the teller terminal. Once you endorse a check, it becomes a cash item and can be cashed by anyone else who places their endorsement on the check. If you mail your checks for deposit, endorse your checks and put “For Deposit Only” directly beneath your signature. This will prevent someone else from trying to cash your checks. If you deposit your check via mobile deposit, endorse your checks and put “For Mobile Deposit Only” directly beneath your signature. Please make sure you endorse your checks within the designated endorsement area on the back of the check. Your failure to keep your endorsement within the specified space may cause processing and collection problems and can result in a loss to you if the check cannot be returned quickly to us.

9. Account related charges All accounts are subject to the fees as listed in the current Service Pricing Fee Schedule.

10. Direct deposit of federal disbursements If, in connection with a direct deposit plan, we deposit any amount in your account which should have been returned to the Federal Government for any reason, you authorize us to deduct the amount of our liability to the Federal Government from the account of deposit or from any other account you have with us. You agree we can do this without prior notice to you and at any time, unless otherwise prohibited by law. We may also use any other legal remedy to recover the amount of our liability.

11. Right of setoff. To the extent permitted by law, may charge any of your accounts (including certificates) for any debts or liabilities you owe us after sending you any notice required by law. This includes secured and unsecured debts and debts you owe individually or jointly. All joint owners are jointly and severally liable for the payment of any overdraft to the joint account. This is without regard as to which owner created or was responsible for the overdraft or whether any joint owner received any benefit from the transaction creating the overdraft. We will not be liable for the dishonor of any check when the dishonor occurs because we exercised our right of setoff. You agree to hold us harmless because we exercised our right of setoff. Except for consumer credit transactions subject to the Wisconsin Consumer Act, you also agree to reimburse us for any costs we incur to collect any deficit including, to the extent permitted by law, our reasonable attorney fees.

This right of setoff does not apply to any IRA or other tax deferred retirement account. It also does not apply if the debt was created by a consumer credit card transaction under a credit card plan, or if the debtor is a party to the account in a representative capacity.

12. Statements Statements will be sent to the last address or email you provided to us. We assume no responsibility for the delivery of the mail or email. A notification of electronic statement availability will be sent to the last email address you provided. Your electronic statement will be available online regardless of email notification. We may charge a fee for a returned statement.

Frequency Account holders with savings and certificates will receive quarterly statements depending on activity. Account holders with check clearing, electronic funds transfer, or have a loan will receive monthly statements depending on activity. If there is no activity during the statement period, no monthly account statement will be generated or delivered: however, statements will be provided at least quarterly regardless of activity.

Contents A statement will include transactions and activity on your account during the statement period as required by applicable law. You agree that one statement per account will be provided, regardless of account ownership. For checking accounts, your original check, when paid, becomes property of ours and may not be returned to you. Copies of the check may be retained by us or by payable-through financial institutions and may be made available upon your request.

Examination You are responsible for examining each statement upon receiving it and reporting any irregularities to us. If you fail to report any irregularities such as forged, altered, unauthorized, unsigned, or otherwise fraudulent items drawn on your account, erroneous payments or transactions, or other discrepancies reflected on your statement within 60 days of the date we sent the statement to you, we may not be responsible for any losses. We will not be liable for any items that are forged or altered in a manner not detectable by a reasonable person.

Notice to Credit Union You agree that our retention of checks or drafts does not alter or waive your responsibility to examine your statements or the time limit for notifying us of any errors. The statement will be considered correct for all purposes, and we will not be liable for any payment made or charge to your account unless you notify us of any errors within 60 days. If you do not receive a statement, you agree to notify us within 14 days of the time you regularly receive a statement.

13. Notices Notices will be sent to the last address or, to the extent permitted by law, email you provided to us. We assume no responsibility for the delivery of the mail or email.

Personal information You are responsible for notifying us of any change to your name, address, phone number, email address, etc. We will contact you using the most recent information you have provided to us. We may require personal information changes in writing.

Notice of amendments Except as prohibited by applicable law, we may change the terms of this agreement at any time. We will notify you of any change in terms, rates, or fees as required by law. We reserve the right to waive any terms of this agreement. Any such waiver shall not affect our right to future enforcement.

Effect of notice Any written notice you give us is effective when we receive it. Any written notice we give to you is effective when it is sent. Notice to any account owner is considered notice to all account owners.

14. Consent to contact By providing us with your contact information at any time, such as physical address, phone number, email address, etc., you give us permission to contact you regarding information about your account to the extent allowable by laws and regulations. You may receive promotional and transactional mail, emails, phone calls, or text messages containing security information, fraud, data breaches, changes in terms or features, pertinent information about products and services, benefits, account balance information, membership information, or any other relationship information. You can opt out of mailed or emailed promotional information at any time.

You further agree methods of contact may include use of pre-recorded or artificial voice messages, and/or use of an automatic dialing device to all phone numbers you have provided us, including wireless numbers. If you have provided a wireless number in connection with any account at any time, you represent and agree you are the wireless subscriber or customary user with respect to the wireless number provided and have the authority to give this consent. You agree to notify us of any change to the wireless number which you have provided to us and are responsible for any charges incurred by your provider.

15. Inactive and dormant accounts Your account will be considered dormant when the account has had no deposit or withdrawal activity for 12 months or more or is a loan or deposit account that has been charged off. Inactive accounts are defined as those with a charged off loan or deposit account, or:

  1. Balances less than $225
    1. Have been dormant for 15 months, and
    2. Have only a share savings and/or share draft account
  2. Balances greater than $225
    1. Have been dormant for 15 months, and
    2. Have only a share savings and/or share draft account, and
    3. Has had no contact with us, unknown address, and/or returned mail

Activity does not include certificate maturities, dividend postings, or the assessment of fees and charges to the account. We may charge your account a maintenance fee when it is in an inactive status and will turn dormant accounts over to the State as required by law.

16. Account closures We reserve the right to close your account at any time without notice to you or may require you to close your account and apply for a new account if:

  • there is a change in owners or authorized signers
  • there has been a forgery or fraud reported or committed involving your account
  • there is a dispute as to the ownership of the account or of the funds in the account
  • any checks or drafts are lost or stolen
  • there are excessive returned unpaid items not covered by an Overdraft Coverage plan
  • there has been any misrepresentation or any other abuse of any of your accounts
  • we reasonably deem it necessary to prevent a loss to us
  • any other reason as determined, to protect you or us
  • you are expelled from the credit union

You may close an individual account by giving us notice. We reserve the right to require the consent of all owners to close a joint account. We are not responsible for payment of any check, draft, withdrawal, transaction, or other item after your account is closed; however, if we pay an item after closure, you agree to reimburse us.

17. Termination of membership You may terminate your membership by giving us notice or by withdrawing your minimum required membership share(s), if any, and closing all your accounts. You may be denied services for causing a loss to us, or you may be expelled for just cause or any reason as allowed by our bylaws or applicable law.

18. Credit union liability If we do not properly complete a transaction according to this agreement, we will be liable for your losses or damages not to exceed the amount of the transaction, except as otherwise permitted by law. We will not be liable if:

  • your account contains insufficient funds for the transaction
  • circumstances beyond our control prevent the transaction
  • your loss is caused by your or another financial institution’s negligence
  • your account funds are subject to legal process or other claim

We will not be liable for consequential damages, except liability for wrongful dishonor. We exercise ordinary care if our actions or nonactions are consistent with applicable law, regulations and operating letters, clearinghouse rules, and general financial institution practices. You grant us the right, in making payments of deposited funds, to rely exclusively on the form of the account and the terms of this agreement.

19. Change of terms and conditions We reserve the right to amend the terms and conditions, the rates or the fees on any account or service. We will provide required notice of any change, in accordance with state and federal regulations. Required notice may consist of posting the change in the lobby, sending a notice, or posting it on our website.

20. Safety of funds Regular funds are insured to $250,000 and retirement accounts such as Traditional and Roth IRAs and Keogh accounts are insured to an additional $250,000 by the National Credit Union Administration (NCUA), a U.S. Government agency. For more information, see “Your Insured Funds – NCUA”, a publication which is available at our office or online at


Click here for the complete policy.


1. Types of EFT Transfers

  • Direct deposits. You may make arrangements for certain direct deposits to be accepted into your checking or savings accounts.
  • Pre-authorized withdrawals. You may make arrangements to pay certain recurring payments from your checking or savings accounts.
  • Audio response transfers. You may access your account by phone using your DCCU account number and PIN to transfer funds, make loan payment transfers, and withdraw funds by check.
  • Electronic banking transfers. You may access your account online using your DCCU account number and PIN to transfer funds and make loan payment transfers.
  • Automated Teller Machine (ATM) transfers. You may access your account by ATM using your debit card and PIN to make deposits to your checking or savings account, get cash withdrawals from checking or savings, and transfer funds between your checking and savings account. These services may not be available at all terminals.
  • Point-of-Sale (POS) transactions. You may access your checking account to purchase goods and services with your debit card.
  • Automatic transfers. You may have funds transferred from your savings or checking account to another DCCU savings or checking account or to make a payment on a DCCU loan on a weekly, biweekly, or monthly basis.
  • Bill pay. You may set up one-time or recurring payments to be debited from your checking account.

2. Electronic check conversion/electronic returned check fees You may authorize a merchant or other payees to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills. If you pay for purchases or bills with a check, you may authorize your check to be converted to an electronic funds transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees.

3. Service charges and fees Refer to the Service Pricing Fee Schedule for the most current information. We generally do not charge for direct deposits or other electronic funds transfers unless otherwise disclosed. When you use an ATM outside of our network, you may be charged a fee by the ATM operator or their network. You may be charged a fee for a balance inquiry.

You may use an ATM located at one of our branches or an ATM in the Alliance One Network. Although we will not charge you a fee for using an in-network ATM, foreign ATM fees may still apply. Our branches can be found at the following locations:

  • 2160 Rimrock Road, Madison, WI 53713
  • 709 Struck Street, Madison, WI 53711
  • 3394 E. Washington Avenue, Madison, WI 53704
  • 2500 University Avenue, Madison, WI 53705 (inside the VA Hospital)

Alliance One Network ATMs can be identified by matching a network logo (i.e. STAR,Plus, Cirrus, NYCE) on the back of your ATM card with a logo on the ATM.

4. Documentation.

  • Terminal transfers. You can get a receipt at the time you make any transfer to or from your account using any automated teller machines or point-of-sale terminals.
  • Preauthorized credits. If you have arranged direct deposits to your account at least once every 60 days from the same person or company, deposit information is available on your statement, via online access, or you may contact us.
  • Account statements. You will receive account statements depending on account type and activity. Refer to the statements and notices section for current information. 

5. Stop payments

Right to stop payment and procedure for doing so If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Contact us three business days or more before the payment is scheduled to be made. If you tell us verbally, we require a written request delivered to us within 14 days. You may be charged a fee for each stop payment.

Liability for failure to stop payment of a preauthorized transfer If you order us to stop one of these payments three business days or more before the payment is scheduled, and we do not do so, we will be liable for your losses or damages.

6. Notice of varying amounts If EFT payments vary in amount, the payee will tell you, ten days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

7. Disclosure of account information to third parties We will disclose information to third parties about your account or the transfers you make:

  • Where it is necessary for completing transfers.
  • In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant.
  • In order to comply with government agencies or court orders.
  • If you give us written permission.

8. Our liability If we do not complete a transfer to or from your account on time or in the correct amount according to this agreement, we may be liable for losses or damages. Some exceptions we may not be liable for include:

  • If, through no fault of ours, you do not have available funds in your account to make the transfer.
  • If the transfer would go over the limit of your Overdraft Coverage.
  • If the ATM where you are making the transfer does not have enough cash.
  • If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
  • If circumstances beyond our control (such as natural disasters) prevent the transfer, despite reasonable precautions we have taken.
  • Other exceptions may apply.

9. Member liability Tell us immediately if you believe your access device, card and/or code has been compromised, lost or stolen, or that someone has transferred or may transfer funds from your account without your permission, or  your statement shows transfers that you did not make.  You may be responsible for any losses if you do not inform us within 60 days of receiving your statement.

Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your access device, card and/or code, you can lose no more than $50 if someone used your access device, card and/or code without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your access device, card and/or code, and we can prove we could have stopped someone from using your access device, card and/or code without your permission if you had told us, you could lose as much as $500.00.

Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

If you believe your access device, card and/or code has been lost or stolen, contact us by phone at 608-256-5665 or 800-593-3228, in-person at any branch, secure message through online banking, mail at P.O. Box 7994, Madison, WI 53707-7994.

You should also call the number, visit a branch, send a message through online banking or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

If you furnish your access device to another person, you shall be deemed to have authorized all transactions which may be accomplished by the access device until you have given actual notice to us that further transactions are unauthorized. For additional details on your liability with your debit card, refer to the Mastercard user guide and benefits.

10. Wire transfers and automated clearing house (ACH) credits We may establish or change cutoff times for the receipt and processing of funds transfer requests, amendments, or cancellations. Unless other times are posted for various types of funds transfers, the cutoff time will be at 4:00 pm on each weekday that we are open which is not a federal holiday. Payment orders, cancellations, or amendments received after the applicable cutoff time may be treated as having been received on the next business day and processed accordingly.

We may charge your account for the amount of any funds transfer initiated by you or by any person authorized by you with the right of access to the account from which the funds transfer is to be made.

We may establish, from time to time, security procedures to verify the authenticity of a payment order. You will be notified of the security procedure, if any, to be used to verify payment orders issued by you or for which your account will be liable. You agree that the authenticity of payment orders may be verified using that security procedure unless you notify us in writing that you do not agree to that security procedure. In that event, we shall have no obligation to accept any payment order from you or other authorized parties on the account until you and we agree in writing on an alternate security procedure.

If you give us a payment order which identifies the beneficiary (recipient of the funds) by both name and identifying number, payment may be made by the beneficiary’s financial institution on the basis of the identifying or financial institution account number, even if the number identifies a person other than the named beneficiary. This means that you will be responsible to us if the funds transfer is completed on the basis of the identification number you provided us.

If you give us a payment order which identifies an intermediary or beneficiary’s financial institution by both name and identifying number, a receiving financial institution may rely on the number as the proper identification even if it identifies a different person than the named financial institution. This means that you will be responsible for any loss or expenses incurred by a receiving financial institution which executes or attempts to execute the payment order in reliance on the identifying number you provided.

We may give you credit for ACH payments before it receives final settlement of the funds transfer. Any such credit is provisional until we receive final settlement of the payment. You are hereby notified and agree that if we do not receive such final settlement, we may reverse the entry on your account, and you would be liable to repay us.

ACH transactions are governed by the operating rules of the National Automated Clearing House Association. In accordance with these rules, we will not provide you with next day notice of receipt of ACH credit transfers to your account. You will continue to receive notices of receipt of ACH items in the account statement which we provide.

If we receive a funds transfer for you or for other persons authorized to have access to your account, you agree that we are not obligated to provide you with next-day notice of the receipt of the funds transfer. We will provide you with notification of the receipt of all funds transfers by including such items in the statement which we provide. You may, of course, inquire between receipt of statements whether a specific funds transfer has been received or not.

11. Business days Our business days are Monday through Friday. Holidays are not included.

12. Access device ownership, termination Any access device issued by us remains the property of ours and shall be surrendered by you upon request. We may terminate your privilege of using the access device and may withhold approval of any transaction at any time in accordance with applicable regulations.

13. Transfer types and limitations You may use your access device to:

  • Withdraw cash from, make deposits to, and transfer funds between your checking or savings account.
  • Pay for purchases at merchants that have agreed to accept the access device.
  • Pay bills directly from your checking or savings account in the amounts and on the days you request.

Some of these services may not be available at all terminals.

14. Limitations on frequency and dollar amounts of transfers Using your debit card and your Personal Identification Number (PIN), unless you have been notified that other limits apply to your account, you may make 10 cash withdrawals totaling $510.00 from ATM terminals each day. You may also make up to 20 point-of-sale transactions from merchant terminals per day totaling up to $3010.00. Terminals or terminal operators may have other limits on the amounts or frequency of cash withdrawals. Using your debit card and your signature, unless you have been notified that other limits apply to your account, you may make a total of 20 transactions each day totaling up to $3,010.00. You may use the card only if the available balance in your account (together with your unused credit line if your account has an overdraft line of credit associated with it) will be sufficient to pay the amount of the purchases, cash withdrawals and ATM transactions.

15. Refunds on purchases Cash refunds will not be made to you on purchases made with your access device. If a merchant who honors your access device gives you credit for merchandise returns or adjustments, the merchant will do so by sending us an adjustment which we will apply as a credit to your account. Any claim or defense with respect to property or services purchased with your access device must be handled by you directly with the merchant or other business establishment which accepts it and any such claim or defense which you assert will not relieve you of your obligation to pay the total amount of the sales draft plus any appropriate charges we may be authorized to make.

16. Foreign transactions Purchases and cash advances made in foreign countries or foreign currencies will be billed to you in U.S. dollars. The conversion rate to U.S. dollars will be determined in accordance with the operating regulations established by Mastercard. Currently the currency conversion rate used to determine the transaction amount in U.S. dollars is a rate selected by Mastercard from the range of rates available in wholesale currency markets for the applicable central processing date. The rate may vary from the rate Mastercard itself receives, or the government-mandated rate in effect for the applicable central processing date, in each instance, plus a 1% international transaction fee. This fee is assessed on all international purchases, credit vouchers, and cash disbursements. If the foreign merchant processes the transaction using United States currency and there is no exchange, the fee is 0.8%.

17. Non-Mastercard debit transactions You may use your debit card to initiate debit transactions without using a PIN to authenticate the transactions. To initiate a Mastercard debit transaction, you may sign a receipt, provide a card number or swipe your card through a point-of-sale (POS) terminal and choose to route the transaction over a Mastercard network. To initiate a non-Mastercard debit transaction, you may enter a PIN at a point-of sale terminal or, for certain bill payment transactions, provide the account number for an e-commerce or mail/telephone order transaction after clearly indicating a preference to route it as a non-Mastercard transaction. We have enabled non-Mastercard debit transaction processing on the NYCE, Maestro, Plus, Mastercard, Pulse, Cirrus, Mastercard and Mastercard Check networks. The rights and protections applicable only to Mastercard debit transactions, including additional consumer liability limits and streamlined error resolution procedures will not apply to transactions processed through non-Mastercard networks.

18. Agreement to comply with rules Your retention of, signature on, or use of any application or access device constitutes your agreement to comply with these rules as amended from time to time. This agreement and your use of any access device will be governed by applicable laws.

19. Error Resolution In case of errors or questions about your electronic transfers contact us as soon as you can. If you think your statement or receipt is wrong or if you need more information about a transfer listed on your statement or receipt. We must hear from you no later than 60 days after we sent the first statement on which the problem or error appeared.

  1. Tell us your name and account number (if any)
  2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information
  3. Tell us the dollar amount of the suspected error

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

20. Amendments We may amend the above terms and conditions at any time. We will give you notice at least 30 days before the amendment becomes effective if the amendment will result in increased fees or liability to you or stricter limitations on the transfers you may make. If, however, an immediate change in the terms and conditions is necessary for security reasons, we may amend these terms and conditions without such prior notice.


We may be required by law to provide you certain written notices or disclosures. These will be sent using DocuSign, Inc. (DocuSign) electronic signing system. When you establish your membership, we will ask you to consent to electronic signature and delivery. We will provide electronically to you all required notices, disclosures, authorizations, acknowledgements, and other documents that are required to be provided or made available to you throughout our relationship with you.

Withdrawing your consent If you consent to receive notices and disclosures electronically, you may at any time withdraw your consent and receive required notices and disclosures in paper format. You can withdraw consent using the DocuSign ‘Withdraw Consent’ form on the signing page of a DocuSign envelope instead of signing it, or contact us.

Getting paper copies You may request a paper copy of any record provided or made available electronically to you. You can download and print documents through the DocuSign system during and immediately after a signing session and, if you elect to create a DocuSign signer account, you may access them for a limited period of time (usually 30 days) after such documents are first sent to you. After such time, if you wish to receive paper copies of any documents, please contact us.

Required hardware and software These minimum requirements are subject to change. If these requirements change, you will be asked to re-accept the disclosure. Pre-release (e.g. beta) versions of operating systems and browsers are not supported.

  • Operating systems: Windows Vista® and later in addition to Mac OS® X
  • Browsers: Final release versions of Internet Explorer® 8.0 or above (Windows only); Mozilla Firefox; Safari™ (Mac only); Google Chrome
  • PDF Reader: Acrobat® or similar software may be required to view and print PDF files


Unlawful internet gambling notice: Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through your account or relationship with us. Restricted transactions generally include, but are not limited to, those in which credit, electronic fund transfers, checks, or drafts are knowingly accepted by gambling businesses in connection with the participation by others in unlawful Internet gambling.

Information in this agreement and disclosure is correct as of April 30, 2020 and is subject to change without notice. Contact us for the most updated information at Dane County Credit Union, P.O. Box 7994, Madison, WI 53707-7994, 608-256-5665.



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