i Troubleshoot Online Banking from Dane County Credit Union
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Mobile App Troubleshooting

  • Check for iOS or Android updates (usually found in system settings on the device)
  • Check for app updates (in the app store)
  • Uninstall/Reinstall the DCCU app
  • Ensure there is at least 150MB free storage space on the device. Try removing unused apps if you need to make room.

Samsung Galaxy A Device Users:

There is currently a known issue with certain Samsung Galaxy A devices that have been updated to Android 11. The app may produce an error message each time before the logon screen is displayed. The developer is working on a fix for release in early September pending app store approvals. Examples of Samsung Galaxy A device that recently received Android 11: Samsung Galaxy A11, A01, A10, A20, Tab A

eBanking Troubleshooting

Forgot your eBanking password?

Use Live Chat or contact us during business hours.

Safari Browser Cookie Error in eBanking

Members attempting to access Bill Pay using the Safari browser may receive the following error message:
Cookies are blocked. We noticed your browser doesn’t allow cookies. To access Bill Payment, you must change your browser settings.

There are two options for resolution:

  • Option 1: Use a different browser such as Chrome to access Bill Pay via eBanking
  • Option 2: Change privacy settings in the Safari browser to allow cookies and cross-site tracking
  • Desktop / Laptop Instructions
    To change the settings within the Safari browser on a desktop or laptop computer, follow these steps:

    1. Go to Safari Preferences - In the Safari menu, select the “Preferences” option.
    2. Change Privacy Settings - On the Privacy tab, make sure the options for “Prevent cross-site tracking” and “Block all cookies” are both unchecked.
    3. Close and Restart Safari - This will apply the updated Privacy settings to your new browsing session.

    iPad Instructions
    To change the settings within the Safari browser on an iPad, follow these steps:

    1. Go to Settings for Safari - Open the Settings app on your device and select Safari to open the Settings screen for Safari.
    2. Change Privacy & Security Settings - In the Privacy & Security section of the Setting screen, make sure the options for “Prevent Cross-Site Tracking” and “Block All Cookies” are turned off.
    3. Close and Restart Safari - This will apply the updated Privacy settings to your new browsing session.

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