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Mobile App Troubleshooting

  • Check for iOS or Android updates (usually found in system settings on the device)
  • Check for app updates (in the app store)
  • Uninstall/Reinstall the DCCU app
  • Ensure there is at least 150MB free storage space on the device. Try removing unused apps if you need to make room.

eBanking Troubleshooting

Forgot your eBanking password?

Click Live Chat (to the left) or contact us during business hours.

Unable to log back in after logging out

If you are not able to log back in to eBankiing immediately after you logged out, there are a couple solutions. First, close your browser and reopen it to clear the settings. Secondly, it may be a pop-up issue. Clear your temporary interenet files and disable your pop-up blocker. 

Supported Operating Systems
Windows XP, 7, 8
Mac OSX 10.5 and higher

Supported Browsers

  1. Supported browsers are the latest versions of IE, Chrome, Firefox or Safari. Other browsers may work; however, you may need to modify your settings. There is no guarantee that a non-supported browser will work with this application.
  2. Make sure your browser can accept cookies - see the "Accepting Cookies" instructions for your browser below.
    • What is a cookie? Cookies are small pieces of information, sent from the server, to be stored in a file on your computer. Cookies can be used for many purposes, but at our site, a cookie is used to store security information needed to maintain a secure, confidential connection to our Internet server.
    • Enhanced Authentication remembers your computer by assigning a unique identifier (cookie) to each computer you use to access the system by using standard cookies. The cookie is used to store the identification information only. No personal or private data is stored.

Internet Explorer 6 and earlier

The new encryption standard (TLS) is supported, but is disabled by default. It’s recommended the user install a newer browser, but this might require a new computer. Firefox or Chrome could be a possible free alternative. Otherwise, TLS can be enabled in IE6 and earlier by following the below steps.

  1. In Internet Explorer, go to Tools > Internet Options.
  2. Scroll down towards the end and find the Security section.
  3. Check the box for “Use TLS 1.0”.
  4. Click OK and close/reopen Internet Explorer.

Google Chrome Troubleshooting

  1. Click the Control button (upper right, 3 horizontal lines) and select Tools > Clear browsing data
  2. Change the dropdown to “the beginning of time”
  3. Make sure these are checked:
    • Clear browsing history
    • Clear download history
    • Delete cookies and other site and plug-in data
    • Empty the cache
  4. Click the clear button
  5. Close all browsers

If the above steps didn't solve your issue, try this:

  1. Click the control button and choose Settings
  2. Scroll down and choose “show advanced settings”
  3. In the privacy section, click the content settings button
  4. In the popups section, click the manage exceptions button
  5. Add [*.] and set it to Allow
  6. Click Done, and close all browsers

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Mobile Money Troubleshooting

For more information on Mobile Money please view the FAQ.

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