eBanking - Online Bank Accounts
Upcoming eBanking Disruption and Service Change
Online Banking, Mobile Banking and eStatements will NOT be available Friday, September 30 (3:00 pm) through Tuesday, October 4. Bill Pay will not be available after Sunday, September 25. On or after October 4 you should delete your DCCU app and download the Heartland Credit Union app from your app store.
On or after October 4 use your current DCCU eBanking User ID and password to log in to HCU’s online and mobile banking, but please note that, for security purposes, you will be asked to change your password upon your first login. If you have multiple DCCU accounts, enter the username associated with your lowest account number. You will be able to access all your accounts from this login. If you have BOTH DCCU and HCU accounts, log in with your HCU username and password. You will see your DCCU accounts and HCU accounts.
If you need assistance logging in to Heartland Credit Union's online or mobile banking call 800 362-3944 for assistance.
Coming, Going and Changing
- Cleared check copies – returning to online banking
- Loan balances, including accrued interest available in online banking
- My Credit Score (SavvyMoney) – service ending
- Zelle – now Pay a Person via HCU’s online banking under Pay & Transfer on your desktop or under More in the mobile app’s hamburger menu (three stacked horizontal lines.)
- Trends – most features are within HCU’s online banking in the Financial Planning tab, such as Budgeting and Savings Goals. Aggregate all of your accounts from the Dashboard by clicking Link External Accounts.
***PLEASE NOTE – DCCU eBanking may be unavailable for a brief period every night for standard maintenance, updates and data refresh. Downtime is brief - normally lasting only a couple of minutes. Users may be unable to access account information during this period, typically around 2:00 a.m. CST. Financial data and account information remains secure during these updates. We apologize for any inconvenience.
Bill Pay
Bill Pay is available through Sunday, September 25 to send, schedule, and cancel payments. Scheduled payments will process through September 30.
Current payees in DCCU’s Bill Pay WILL NOT CARRY OVER to the new HCU online banking. Payments and transfers will need to be set up in the new system.
Please take note of your current payees in DCCU’s Bill Pay prior to 5:00 pm, Sunday, September 25.
Bill Pay is switching over to Heartland Credit Union's Bill Pay on October 4 at the same time as eBanking. See log in instrucitons for the new eBanking above.
*If you no longer use DCCU Bill Pay, please contact us to disable the service. After 6 months of inactivity, a $5 per month inactive fee will be charged. Inactivity may result in termination of your access to and use of eBills without notice to you.
eStatements
PLEASE NOTE: DCCU September account statements will be delivered via postal mail to all members. Paper statement fee will NOT apply.* Your previous election of paper or electronic will resume with your October statements. Please note that a $3 per month fee applies to paper statements.** eStatements are always free and it’s easy to enroll through online banking!
Retrieve your DCCU eStatements.
*For September statements only.
**Fee applies to members who opened their accounts after September 2014.
