Account Conversion FAQs
Your New Heartland Credit Union Accounts
Your Dane County Credit Union accounts have converted to Heartland Credit Union accounts.
Why? In the early part of 2022 Dane County Credit Union (DCCU) members voted in favor of a partnership with Heartland Credit Union.
What do I need to know about writing DCCU checks?
You may continue to use your current DCCU checks up until October 2023. Order new checks by contacting us.
Do I need to re-enroll in online banking?
Yes, use your current DCCU eBanking User ID and password to log in to HCU’s online and mobile banking, but please note that, for security purposes, you will be asked to change your password upon your first login. If you have multiple DCCU accounts, enter the username associated with your lowest account number. You will be able to access all your accounts from this login.
If you need assistance logging in to online or mobile banking try this Forgot Username or Password - step by step OR call 800 362-3944 for assistance.
Will I still get a bill for my DCCU home equity loan?
DCCU members with a home equity loan were getting a mailed billing statement each month containing payment info for just that loan. This will cease with conversion, and the payment information will be provided like any other loan such as on your statement and in online or mobile banking.
How do I use the new phone banking system?
TLC phone banking has changed to MARS. The phone number for MARS 24/7 telephone banking is 800 362-6277.
Log in for the first time by using your two-digit birth month, two-digit birth day and the last 4 digits of your Social Security Number (SSN), like this: MMDD####. Your PIN is the last 4 digits of your SSN.
How can I access past eStatements?
DCCU members can retrieve your eStatements from October 2020 to August 2022. All members received their September 2022 statement via printed mail. Follow these instructions:
- Log on to eStatements
- Enter DCCU Account Number
- Enter Password
- Use “Forgotten password” link if needed. A link will be emailed to the account holder’s eStatement email address. Contact us if you need further assistance.
- Once logged in, select the hamburger icon on the upper right
- Select Statement Library
- Select Statements