Top Madison Credit Union Trend: Interactive Teller Machines

DCCU gets ready to launch Interactive Teller Machines
ITMs are coming to DCCU

Every time a new Madison credit union trend comes along, members get nervous. When ATMs (Automatic Teller Machines) were first introduced in the 1960s, it was really the beginning of online, digital banking. With improvements in programming, accessibility and security features, it’s hard to imagine life today without them on nearly every block. Next came online home banking and many members were skeptical. But more than 15 years later, it’s better and safer than ever and new members expect it to be an option.

The next big thing!

As part of our ongoing commitment to member service and technology improvements, we’re excited to announce the addition of Interactive Teller Machines (or ITMs) at the main Madison branches. If you have never used one before, imagine an ATM with a live staff person on screen, assisting with each step of the process whether you’re depositing a check or making a withdrawal.

What are the advantages of an Interactive Teller Machine?

The service is faster and more accurate. By running cash and checks through the automation feature of the ITM, the items will be counted and imaged which allows for not only a faster service, but more accurate (much less human boo-boo factor) and consistent transactions. The ITM can function in the exact same manner as a teller standing there in person, so don’t worry about limited services. On the actual machine itself, you can scan your ID, swipe your debit card, and it also features a full keyboard for typing while maintaining privacy.

How else do members benefit?

From an operational standpoint, the introduction of ITMs helps lower overall operating expenses. What does this mean for you, the member? Lower operating costs benefit all DCCU members with even better competitive savings and loan rates, products, and services.

Will I still see my favorite Dane County Credit Union staff members?

Absolutely! There will always be a number of staff at the branches to personally assist members with their more complex financial needs. The friendly face on the ITM screen should also be a familiar face, as our existing staff will still be the ones helping with your transactions.

When will this transformation happen?

The East Washington Avenue branch was completed in Spring 2017 as a pilot location to see how this new technology worked with member flow and needs. Due to the success at that branch, the Rimrock Road and Struck Street drive-ups have now been upgraded with ITMs.

These are changes that your credit union is implementing due to the preferences and behaviors of our members. To learn more about this newest technological addition to the DCCU family, give us a call or stop by any Madison-­area branch for additional information. We are excited to share this newest improvement with our members, and can’t wait for you to try it out!


Published by

Hillary W.

Hillary is a 2008 graduate of UW-Madison. She is a proud Badger all the way, but her strong love of travelling led her to a graduate program out in Phoenix, AZ, which she absolutely adored. Now, back in Madison, Hillary is once again connected to her Wisconsin roots. In the winter, you can find her on the ski slopes whenever she has time. In summer, she's on the bike path or enjoying a good book along any stretch of lakefront. Also a passionate Mallards fan, look for her at Warner Park whenever a game is in town!