We want our members to know the DCCU staff better! Since we began this blog last year, we’ve shown you many ways in which the staff members and services at our credit union in Madison can help put you on your best financial foot: From our members being our owners, to our not-for-profit practices, to other credit union members having access to our many services, we here at DCCU have shown you that we strive to make our community members’ financial lives easier.
One thing we haven’t done much of, however, is let our staff show you that for themselves. So, we’re introducing a new series to our blog, wherein we highlight staff members from all walks of life and all branches of our credit union.
For our first installment, we spoke with Amanda, our operations manager.
What was your title when you first started at DCCU?
What jobs and experiences have led you to your present position?
In college, a buddy of mine said, “Hey, the bank I work at is hiring a part time teller. Come work with me.” I thought it sounded interesting, so I applied, and I got the job. That sparked my financial industry career; I’ve been with banks and credit unions ever since. I also coached a AAA hockey team for many years, which helped developed my communication, organization and coaching skills.
What are the duties, functions and responsibilities of your job?
The majority of my position focuses on our branches. I supervise the branch manager group and pay close attention to how our front-line staff serves our members. I make sure the branch managers have the skills, tools and resources to grow their branches and staffs.
Another part of my position focuses on operational compliance. I am the go-to person for compliance questions that come up day to day. I also oversee our BSA (Bank Secrecy Act) compliance program, as well as our due diligence compliance program. Basically, I make sure everyone is doing what they are supposed to be doing.
The last part of my position is twofold: I oversee the sales and service program and culture of Dane County Credit Union, as well as serve as a visionary on our leadership team. The world is changing and we need to change with it, so I help to bring those visions to reality.
Describe a situation where you or another DCCU staff member went above and beyond to help a member improve their financial situation.
My branch manager used to be a teller years ago, and she once helped a member go through her account history in order to figure out why her account was a huge mess. She spent a number of hours with the member over a number of months, and finally figured out what the member did and how to avoid doing that again in the future. She also set her up on a plan to get her in a better financial situation going forward.
They eventually lost touch, but a few years later they ran into each other at one of our newer branches. The member screamed and came running over to hug our staff member; she was so happy to see her again. She turned to her friends and introduced our staff member as the “lady that saved her life.” That story chokes me up every time. The impact that our staff had on this lady will stick with her the rest of her life–it’s inspiring.
How does our credit union in Madison differ from competitors?
We are known for our service and boutique-style sales and service culture. Other banks or financials tend to be very sales heavy or profit driven. We pride ourselves in educating members and looking for the best solutions for them–no matter what the outcome is for us. We’re also very involved in our community: We give back to our surrounding area to help our neighborhoods grow.
Why do members choose DCCU?
Members choose DCCU for the same reason I love working here: The staff is relatable, knowledgeable and will put your needs first. One of our biggest catalysts for growth is through word-of-mouth referrals, which tells me that what we’re doing day to day is productive, and that people like to bank at DCCU.
What is a common financial misconception among DCCU members?
The biggest misconception among DCCU members is that they are stuck where they are financially. We do our best to educate our members about our products and services but, in reality, the possibilities are endless! There are so many things that can improve our members’ financial lives; it’s hard to touch on them all. I would encourage all members to stop in or call or email us to discover what the best solutions are for them. People’s situations are ever-changing, so be proactive and make sure you are still using the products and services that are the best for you.
What is your favorite DCCU product or service?
I get teased about this, but my favorite service is alerts. I have account alerts set up on all my accounts, so I never miss what’s going on. Some of my staff thinks it’s excessive, but it gives me peace of mind; I never have to question what is going on with my account, or wonder if my debit card got compromised, or if I’ve overdrawn. I can set the parameters and our eBanking service will push out alerts by either text or email. They are the best; I would be lost without them.
Have you ever met anybody famous?
I have met a few famous hockey players throughout my career. Most notably, Cammi Granato, Wayne Gretzky, Mario Lemieux, Tony Granato, Bob Suter and Mark Johnson. Other than that I have met some local celebrities.
What was the last really great book you read?
The last great book I read was Inside, Outside, Upside Down. What made it great was that I got to read it to my 16-month-old daughter, and she now knows three pages of it, and says them before I read them aloud. Then she claps because she knew what was happening in the book. Makes my heart smile!
As Amanda highlighted throughout the interview, DCCU’s focus lies in educating our members and finding financial solutions that work for them. We’re set on serving those in Madison, Dane County and its surrounding communities, no matter what; whether your financial issues are big or small, please don’t hesitate to contact our Member Service Center or stop in at your nearest branch–we’re more than happy to sit down and chat.