You probably already know her but if you don’t, you’ll be glad when you do. Katie embodies sunshine. And credit union values. You can bet we’re proud to have her on staff at DCCU. Since we began this blog last year, we’ve shown you many ways in which the staff at DCCU helps put you on your best financial foot and makes your financial life easier.
One thing we haven’t done much of, however, is let our staff show you that for themselves. So, we’re continuing a new series on our blog, wherein we highlight staff members from all branches and departments of our credit union.
Here’s Katie a branch manager at DCCU’s East Washington Avenue branch in Madison.
What precisely do you do? What are the duties, functions and responsibilities of your job?
I am responsible for the day-to-day operations at our East Washington location. My main responsibility is to develop our member service representatives to be able to serve our members and keep the branch running smoothly.
What is a typical workday like?
My typical day is spent with my staff. We work together to improve their knowledge of credit union products and services. I am the motivator and mentor, and I work hard to help my staff reach their personal goals. If they succeed, then I succeed!
Some days I get to be the maintenance person, the errand runner, social worker, teacher and librarian. I love all of the different parts of my job. Each day has a different challenge!
What are your interests, and in what way does this job satisfy them?
I originally thought that I would go into social work or counseling. Each day, I get to help either staff or members get through tough situations. I love to problem solve; I get a lot of satisfaction from helping people.
Describe a situation where you and/or DCCU went above and beyond to help a member improve their financial situation.
I just heard about a recent situation with a newer member. He had made some bad choices that impacted his credit score. He came to us to open his checking account, and we were able to get him a credit builder loan to help improve his credit and finally start saving.
After he paid off the credit builder loan, we were able to get him into an auto loan; he had proven that he was on the right track, and he had a good size down payment. It’s so neat to see members improve their situations, and that we are here to give them a chance.
Why do members choose DCCU?
They choose us because we are large enough to have all the services they want and need, but small enough to care about them and their financial needs. We know our members by name, and they are not just numbers!
What is your favorite DCCU product or service? Why?
Hands down, eBills! I love not having to have checks, stamps and envelopes to pay my bills. With eBills I can schedule payments to come out on payday, so I always know exactly how much money I have until the next one!
What do you like most about this company?
Everything! I can say that I’ve had a very enjoyable career here at DCCU for the last 15 years. I always tell people that this was just a job, and it turned into my career. I am very thankful for all of the great mentors that have helped me to grow here over the years. I love our staff and our members, and it’s great when you get to see and talk to your friends. Much of the staff, and many members are friends to me!
If you could start your own dream business, what would it be?
Hmmm…professional traveler? I’ve been lucky, and have done quite a bit of traveling. I love to see new places.
What is the longest trip you’ve ever taken?
A few years ago, I spent two weeks in Ireland with five of my friends. It was nice to have time with all of them, traveling to a few different towns. We made so many memories on that trip, and we all still talk about the best night we had there.
It was in a little town called Dingle, and we had a blast listening to a great band at the pub that night. I highly recommend visiting Dingle if you go to Ireland–best coleslaw in the whole world. Oh! And the best beer, too!
What’s one professional or personal skill you wish you had that you don’t?
I would love to work on getting an associate’s degree or bachelor’s degree in the future. I have done pretty good for myself without this, but it would be great to have that higher education.
What’s the one piece of advice you would give others about life?
Fake it until you make it! I tell my staff this all the time. Be confident in your abilities and portray yourself as a professional. You can’t be an expert on everything, and we are sometimes in situations where we are not the experts. This is the same in life!
As Katie highlighted throughout the interview, DCCU’s focus lies in helping people. We’re set on serving those in Madison, Dane County and its surrounding communities, no matter what; whether your financial issues are big or small, please don’t hesitate to call our Member Service Center or stop in at your nearest branch–we’re more than happy to sit down and chat.