Category: President Report

Happy Spring! Read below for exciting news for DCCU and its members. Continue reading CEO Jon Lowrey: Please Join Us At DCCU’s Annual Meeting!

Happy New Year!

I hope your Holidays were full of peace, fun, family, and friends.

At this time of year I like to extend my gratitude to everyone who does wonderful things for our credit union, this includes members, staff, and volunteers. Everything this credit union stands for starts with our members; we exist for the opportunity to serve our members, and you deserve our biggest thanks. Our staff also deserves thanks for providing first class service, working to improve our members’ finances and volunteering out in our community. Continue reading Thank You! – From CEO Jon Lowrey

For goodness sake! It seems that we cannot turn around without hearing about another security “breach” that impacts the security of our personal identity information. When will this stop!?! Probably never, and it seems like any organization can be a target. Continue reading The Equifax Breach – We’re In This Together

I’ve had the pleasure of chatting with a number of members about the new teller experience at our East Washington branch and have found that many are wondering why we made this change. As we all know, change is sometimes a challenge. And while we strive to make all interactions with our members as effortless as we can, adjusting to new ways takes time and patience. There are many reasons for our decision to change from the traditional teller line to Interactive Teller Machines and I’d like to share them with you. Continue reading DCCU Keeps Moving Forward – A Message From CEO Jon Lowrey

Sometimes change is dramatic, sometimes change is subtle, but I think we can all agree that change is here to stay. This is especially true with Dane County Credit Union’s Mobile App and a remodel of one DCCU branch location. Continue reading Innovation = Change, And It’s Everywhere!

Let’s consider for a moment good customer service vs. bad customer service. Both of these concepts can mean different things to different people but I think most can agree on a couple of generalizations. Continue reading DCCU Members Deserve The Best Service!

So much of life is uncertain and up in the air. The old saying is that the only things you can count on in life are death and taxes. In a way, I feel fortunate this year I get to pay my taxes because well… it sure beats the alternative! I also feel fortunate to live in Dane County, in Wisconsin. Although winter is always unpredictable, I’ve already played golf two out of three months this year and it has been a mild spring so far.

Continue reading DCCU Helps Members Feel Financially Secure In An Uncertain World

Boring….. that is what I thought when I read my first two attempts at a President’s blog for this quarter. I need to write something interesting or at least useful! Continue reading Your Credit Union in Madison Looks Back Then Marches Forward

Recently, one of my trees fell in my yard. To answer that age old question, according to my neighbor, it did make a noise. So what does this have to do with anything financial? Continue reading Are You Prepared for Unexpected Financial Surprises?