We’re redefining your drive-up experience at the Rimrock Road and Struck Street branches – it’s technology with a personal touch! Read on to discover the many reasons for our decision to change from the traditional drive-up to Interactive Teller Machines (ITMs.) Continue reading Drive-up Banking Redefined
Dane County Credit Union was honored to receive the “Outstanding Support Award” from the Madison Police Department on May 8 at their annual awards ceremony at the Monona Terrace Convention Center. Continue reading DCCU Recognized by Madison Police Department
Dane County Credit Union is saddened to announce the unexpected passing of its Chief Executive Officer and President, Jon Lowrey, on June 25, 2018. Jon has been with the credit union since 1996, serving as CEO since 2005. In response to this tragic event, the Credit Union’s Board of Directors held an emergency meeting and appointed Shay Santos, Executive Vice President, to serve as Interim Chief Executive Officer.
Joe Guastella, Chairman of the Board, issued the following statement on behalf of the Board of Directors: “We are all deeply saddened by the loss of a great leader, mentor, and friend. I would like to express our appreciation for the contribution Jon has made to our credit union and the credit union industry as a whole. He was a man of integrity and honesty and will be greatly missed. On behalf of everyone at Dane County Credit Union, we extend our sincere condolences to the Lowrey family.”
Visitation and Funeral have been finalized with Gunderson East Funeral and Cremation Care.
The credit union will continue to be open as usual. Jon’s passion was always to serve our members in the best way possible. The DCCU staff, management and Board will continue to carry that on today and every day.
So far in our staff interview series, you’ve heard from branch managers, an operations manager and many other positions. The latest standout in our staff interview series is Dane County Credit Union Board Director, Theola Carter. Continue reading Meet DCCU Board Director, Theola Carter
Each year, Americans observe National Hispanic Heritage Month from September 15 to October 15, by celebrating the histories, cultures and contributions of American citizens whose ancestors came from Spain, Mexico, the Caribbean and Central and South America. DCCU celebrates our Hispanic staff and community all year long and are proud to recognize Hispanic Heritage Month. Continue reading DCCU Celebrates Hispanic Heritage Month
Community involvement is a cornerstone of DCCU’s values and River Food Pantry has become a favorite place for staff volunteering. Our DCCU Cares group has helped there nearly handful of times. After the last visit we asked a few of our volunteers about their experience. Continue reading Community Involvement: Volunteering At River Food Pantry
We’ve had the pleasure of chatting with a number of members about the new teller experience at our East Washington branch and have found that many are wondering why we made this change. As we all know, change is sometimes a challenge. And while we strive to make all interactions with our members as effortless as we can, adjusting to new ways takes time and patience. There are many reasons for our decision to change from the traditional teller line to Interactive Teller Machines and we’d like to share them with you. Continue reading DCCU Keeps Moving Forward
Dane County Credit Union is part of an amazing local program aimed at igniting Latino careers at credit unions. The 10 week program helps Latinos build job skills and consider career opportunities in the financial industry. DCCU has already hired 2 graduates of the program!
Watch the video to see more about this great community program and hear from Dane County Credit Union’s President, Jon Lowrey.
Transcript of Video
Title: An exciting new experience from Dane County Credit Union.
The technology of tomorrow is here today. Introducing a new and exciting teller experience for you – Interactive Teller Machines.
So…what is that? It’s technology with a personal touch. We’re redefining your teller experience at the East Washington Avenue branch of DCCU. It’s like an ATM that you can interact with. Think of it like video chatting and on the other side of the screen is one of our friendly and familiar DCCU staff people. They’ll help you with deposit, withdrawal or payment transactions.
The new teller experience is faster, simpler and more secure. You’ll enjoy greater privacy, more efficiency and less waiting time because there are no deposit slips to fill out.
Just touch the screen to get started and one of our friendly staff will be there to guide you along the way. Plus our member service staff is still in the branch to assist you.
We’re here to make life easier for YOU!
Every time a new Madison credit union trend comes along, members get nervous. When ATMs (Automatic Teller Machines) were first introduced in the 1960s, it was really the beginning of online, digital banking. With improvements in programming, accessibility and security features, it’s hard to imagine life today without them on nearly every block. Next came online home banking and many members were skeptical. But more than 15 years later, it’s better and safer than ever and new members expect it to be an option. Continue reading Top Madison Credit Union Trend: Interactive Teller Machines