We’ve had the pleasure of chatting with a number of members about the new teller experience at our East Washington branch and have found that many are wondering why we made this change. As we all know, change is sometimes a challenge. And while we strive to make all interactions with our members as effortless as we can, adjusting to new ways takes time and patience. There are many reasons for our decision to change from the traditional teller line to Interactive Teller Machines and we’d like to share them with you. Continue reading DCCU Keeps Moving Forward
Sometimes change is dramatic, sometimes change is subtle, but I think we can all agree that change is here to stay. This is especially true at Dane County Credit Union. Continue reading Innovation = Change, And It’s Everywhere!
Let’s consider for a moment good customer service vs. bad customer service. Both of these concepts can mean different things to different people but I think most can agree on a couple of generalizations. Continue reading DCCU Members Deserve The Best Service!
Recently, one of my trees fell in my yard. To answer that age old question, according to my neighbor, it did make a noise. So what does this have to do with anything financial? Continue reading Are You Prepared for Unexpected Financial Surprises?